Problem report with ID: 18965285

Parallels has received your support request with the subject: X server crash when running program having multiple GL context two times in a row.

The Ticket has been assigned the ID [Parallels #1499123]. Please go to https://support.parallels.com and login if you have activated your account to check the ticket's status. If you do not yet have an account, click on "Activate your account" to activate it.

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We are also available via Skype and chat. The links to reach us via Skype or chat can be found at http://www.parallels.com/support/phone/.

We encourage you to check our on-line documentation, Forums and the Parallels Knowledgebase for self-help.

We will respond to your inquiry as quickly as possible.

Thanks,
Parallels Global Support Team

If you need to add any additional details to the report about your problem you can add comments in the support portal or by sending an email to support@support.parallels.com by copying and pasting "[Parallels #1499123] X server crash when running program having multiple GL context two times in a row" in the subject line.

Parallels has received your support request with the subject: X server crash when running program having multiple GL context two times in a row.

The Ticket has been assigned the ID [Parallels #1499123]. Please go to https://support.parallels.com and login if you have activated your account to check the ticket's status. If you do not yet have an account, click on "Activate your account" (https://support.parallels.com/NoAuth/GetPassword.html) to activate it.

If you have warranty phone support or if you have purchased telephone support please do not hesitate to call us at: +1 (703) 579 0156 or +1 (888) 811 2489 (US toll-free). Additional regional numbers are available at http://www.parallels.com/contact/. If you're not sure of whether or not you are eligible for warranty support please login to your account at https://www.parallels.com/account/home/.

We are also available via Skype and chat. The links to reach us via Skype or chat can be found at http://www.parallels.com/support/phone/.

We encourage you to check our

• On-line documentation (http://www.parallels.com/products/desktop/resources/documentation/)
• Forums (http://forum.parallels.com/)
• Parallels Knowledgebase (http://kb.parallels.com)
  for self-help.

We will respond to your inquiry as quickly as possible.

Thanks,
Parallels Global Support Team

If you need to add any additional details to the report about your problem you can add comments in the support portal (https://support.parallels.com/) or by sending an email to support@support.parallels.com by copying and pasting "[Parallels #1499123] X server crash when running program having multiple GL context two times in a row" in the subject line.

Hi,

Thank you for contacting Parallels Support. My name is Victor and I am taking ownership of this ticket. I appreciate you taking time to share with us detailed description of the issue with the Problem Report ID. From what it appears, the X Server crashes on the Linux virtual machine when running a multiple test that involves GL.

Moving forward, Parallels Desktop supports Open GL, issues that may arise that involves GL Support may be resolved by reinstalling Parallels Tools which is a virtualization driver to enable the full funtionality of a virtual machine. I wish to recommend reinstalling Parallels Tools and rerun the asssesment afterwards.

1. Run Parallels Desktop and select Virtual Machine (Apple Menu Bar) > Reinstall Parallels Tools
2. Enter Terminal and run SUDO > Type Admin Password and hit on Enter
3. Navigate to cd /media/cdrom/
4. Drag and drop the "Install" file to the Terminal and hit Enter
5. Follow the directions by hitting on Next/Enter/Return
6. After successful Reinstallation of Parallels Tools, please rerun the assessment

Your response is greatly appreciated. Should you have any other issues involving Parallels Desktop, please let us know and we will be with you the soonest possible time.

Based on the resolution that has been sent to you, this ticket will be placed in the "Pending confirmation by customer" status.
If this ticket has not been resolved to your satisfaction, please feel free to reply to this ticket within the next 14 days and we will reopen it for you.

Your opinion is valuable to us, please fill in the survey which will be sent to you automatically as I change the status of your ticket. Parallels takes your feedback very seriously and each survey is reviewed

carefully to identify and act on opportunities for improvement.

We appreciate your time and consideration.

Best regards,

Hi Victor,

The problem STILL occurs even after re-installing parallel tools by following your instructions.

Thanks for your help,
Jc

Hi,

Thank your for your quick response. At this point, since your issue requires further investigation, I will be escalating this ticket to our Second Line Engineers. They will contact you within 24 hours, please keep your line of communication open until then.

We truly appreciate you for giving your time, patience and understanding.

Meanwhile, I highly suggest that you subscribe to these articles by clicking the link below for notifications regarding the latest update in the future which addresses issues based on these reports.

Email Subscription: http://kb.parallels.com/subscriptions/index.html

Thank you your consideration.

Hello,

Your case is now being processed by second line Technical Support.

Thank you for reporting this issue and for the detailed information provided. We are going to submit internal request to our Development Team for further investigation of this issue. Before we do we need two more things from you:

1. Please provide us with problem description - what do you do to replicate such problem and when does this problem occur? Step by step instruction about how to reproduce this issue would be appreciated.
2. Please reproduce the issue and send problem report (Help - Report a problem); please provide us with problem report id number after it is sent.

We are looking forward to hear from you at your earliest convenience.

Best regards,

Anton Aydarov

Hi Anton,

Details leading to the problem have been included in the initial report. As explained, I wasn't able to come up with a simple program I could provide you so that you can reproduce the issue.

See http://www.na-mic.org/Bug/view.php?id=2624#c6502

That said, you could compile our application and run the program causing trouble.

Prerequisites:

• Host system matching ours
• Guest VM running Ubuntu 10.04 - Kernel 2.6.32-42-generic
• Compiled version of Slicer:
  $ wget http://www.cmake.org/files/v2.8/cmake-2.8.9.tar.gz
  $ tar xzvf cmake-2.8.9.tar.gz
  $ wget http://sw.nokia.com/id/14b2039c-0e1f-4774-a4f2-9aa60b6d5313/Qt_SDK_Lin64_offline
  $ chmod +x Qt_SDK_Lin64_offline
  $ ./Qt_SDK_Lin64_offline # Install Qt libraries as detailed here
  $ git clone git://github.com/Slicer/Slicer.git
  $ mkdir Slicer-Superbuild-Release
  $ cd Slicer-Superbuild-Release
  $ /path/to/cmake-2.8.9-Linux-i386/bin/cmake -DQT_QMAKE_EXECUTABLE:FILEPATH=/path/to/qmake -DCMAKE_BUILD_TYPE:STRING=Release ../Slicer
  $ make -j4

Step to reproduce:

$ cd /path/to/Slicer-Superbuild-Release/Slicer-build
$ /path/to/cmake-2.8.9-Linux-i386/bin/ctest -R qMRMLLayoutManagerTest3; /path/to/cmake-2.8.9-Linux-i386/bin/ctest -R qMRMLLayoutManagerTest3

Let me know if you have any questions,
Thanks for your help,

Hello Jean-Christophe,

We have created internal request to our Development Team in a separate system to continue investigating this issue, and regarding this we will need to close the ticket in this system.

Please note that it does not mean that we stopped working on it, the investigation will go internally. In case quick solution/workaround becomes available or we need any additional details, we will reopen this ticket or create a new one for you to deliver news. No additional actions required from your side.

The Developers Team will work with the problems ahead and decide whether a problem is corrected in the next update or patch is supposed to be included into a new major version of the product. Once update is ready we publish it on our site, you may subscribe on our notifications at http://www.parallels.com/mailinglists/subscribe/

As per workflow I am setting the ticket status to "pending confirmation by customer". Feel free to reopen it in next 14 days if you have any more questions.